FAQ
Questions, answered honestly.
Will Rebooklyy email my customers automatically?
Only after you approve. You preview the reminder, turn on Autopilot, and from then on Rebooklyy sends each reminder when that customer is due — between 9am and 6pm, Monday to Saturday, in your time zone.
Can I review the messages first?
Yes. Rebooklyy writes a draft for your industry and you can edit anything. Uploading a list never sends anything on its own.
How does it know when to contact someone?
From the last service date in your spreadsheet plus a typical interval for that service (for example, every 30 days for lawn care). You can change the interval. It never guesses dates.
What if I don't know the last service date?
Those customers are marked “Unknown” and are not reminded until you add a date. We never invent service history.
Will it spam my customers?
No. Each customer gets at most one reminder per service cycle (Growth and Pro add up to 3 follow-ups if they haven't booked). Every email has one-click unsubscribe, and unsubscribed or bounced addresses are never emailed again.
Can I stop it?
Anytime. One “Pause Autopilot” button on your dashboard stops all sending instantly.
Do I need another booking system?
No. Paste any booking link (Calendly, Jobber, Housecall Pro, Square, your website) or use Rebooklyy's simple booking-request page. Customers who use Calendly bookings are confirmed automatically; other bookings you confirm with one tap.
What happens if someone books?
Their reminders stop, the booking shows on your dashboard, and you see its value. Opens and clicks are never counted as bookings.
Does Rebooklyy guarantee bookings?
No. It makes sure customers are reminded at the right time and can book in one tap. Results depend on your customers and services.
Is there a free trial?
Yes — 7 days free on every plan. Cancel before it ends and you aren't charged.
What if I hit my monthly email limit?
Sending pauses until next month and your dashboard says so. You are never charged overages.
Can I cancel anytime?
Yes. Cancel from Billing in a couple of clicks. No contract, no setup fee.
Is my customer data protected?
Your list is only used for reminders you approve and is never used for our own marketing. You can export or delete it anytime from Settings.
Can I upload my existing spreadsheet?
Yes. Export a CSV from Excel, Google Sheets, Jobber or Housecall Pro. We recognise common column names, show a preview, and explain any problems before saving.
